Help your customer replacerepairsalvage their items
across Australia and New Zealand.
Flexible ways for customers to replace what they’ve lost.
Industry leading software to help customers describe items, upload documents and choose retailers.
Simply invite your customer.
We don't sell items or take fees from suppliers.
Our focus is purely on helping your customers find a supplier to repair or replace what they’ve lost.
We handle item specifics,
so you can focus on claim decisions.
Each step ensures your customers can have their items repaired or replaced fairly, efficiently, and with confidence.
Customers can list their items, upload documentation, and nominate their preferred retailer.
We source quotes from high-quality, benchmarked suppliers local to your customer, including your customer’s preferred retailer.
Make decisions easier and safer with quotes pre-screened by impartial technical specialists. A simple online view highlights the important details, with direct access to our team if you have any questions.
Once approved, your customers have flexible options: they can proceed with the quote you have approved, or use the approved amount with their own retailer.
Our team is available to assist your customers with any technical questions to ensure they can repair or replace their item.
Any contents item
Repairs, replacements,
or salvage
Simply lodge a claim, and it will be pathed automatically.
Helping customers get back what they’ve lost
These stories highlight the impact of fair, transparent and efficient claims.
They listened to feedback and focused on delivering customers more choice, transparency, and control when replacing their items.
By focusing on a highly personalised and seamless experience, Tiffany & Co. help customers with care and precision.
Our technology and service innovations have earned more awards across Australia and New Zealand than any other service provider.