Case Study:
Helping customers rebuild what matters most
Focused on supporting local community
Bunnings understands that when somebody experience a loss, being able to replace what’s been damaged quickly and easily makes all the difference.
As one of Australia and New Zealand’s most trusted retailers, Bunnings has worked to make the replacement process straightforward and supportive — ensuring their community have access to quality products, helpful service, and genuine care when it’s needed most.
Combining everyday value with real support for local community during their recovery.
It’s another way Bunnings lives its commitment to “Lowest prices are just the beginning”.
As one of Australia and New Zealand’s most trusted retailers, Bunnings has worked to make the replacement process straightforward and supportive — ensuring their community have access to quality products, helpful service, and genuine care when it’s needed most.
Combining everyday value with real support for local community during their recovery.
It’s another way Bunnings lives its commitment to “Lowest prices are just the beginning”.
Case Study:
Better ways to help customers
NRMA Insurance is focused on being a help company, creating practical solutions that genuinely help customers replace their items.
They listened to feedback and focused on delivering customers more choice, transparency, and control when replacing their items.
Read Better ways to help customers case studyThey listened to feedback and focused on delivering customers more choice, transparency, and control when replacing their items.
Case Study:
Tiffany & Co's personalised and seamless experience for customers
Tiffany & Co. wanted to ensure their customers were supported when needing to replace their items.
By focusing on a highly personalised and seamless experience, Tiffany & Co. help customers with care and precision.
Read Tiffany & Co's personalised and seamless experience for customers case studyBy focusing on a highly personalised and seamless experience, Tiffany & Co. help customers with care and precision.