Why insurers choose IVAA
More contents are replaced via IVAA than any other model.
Insurers choose IVAA when they want independent expertise on item descriptions and sourcing replacement options.
Our purpose is purely to help customers replace their items.
If something important to you had been lost, stolen, or damaged, you would want help getting it repaired or replaced.
You would want that help to come from someone qualified and experienced, someone who confirms details with the original supplier, avoids guesswork, and helps ensure you get back what you had originally.
That is exactly what insurers achieve when they work with IVAA.
There are no fees, commissions or rebates from suppliers.
When we recommend a supplier, it is based purely on their proven ability to do the work well.
Our fee does not change if a claim is approved, declined, repaired, replaced, or if a specific supplier is appointed.
Our fee is fixed, and it is never discounted or waived based on the outcome of a claim.
Removing conflict of interest reduces conflict between you and your customers. Insurers using IVAA are achieving industry-leading results.
No conflicts, no incentives, just what’s best for you and your customers.
Reducing guesswork is the best way to improve outcomes.
Asking the original supplier is significantly easier, faster and more accurate than asking customers to confirm specifications.
IVAA is uniquely positioned to do this.
Keep the process transparent, and share any assumptions made.
IVAA has no financial stake in any assumptions.
Providing local replacement options rather than hypothetical values.
IVAA has the largest benchmarked supply network across Australia and New Zealand.
By remaining impartial from suppliers, we can actively include your customer's preferred supplier for consideration.
Better outcomes are not an accident.
We know the challenges customers face when something important is lost or damaged. Our team are motivated to help customers repair or replace their items efficiently.
A single, unified process.
With a decentralised supplier network spanning thousands of retailers across Australia and New Zealand, we deliver consistent outcomes regardless of where a claim occurs.
Our model ensures customers have choice and access to local options, while insurers benefit from standardised processes and proven performance metrics.
Traditionally, appointing a supplier was where conflict begins. Customer preferences, perceptions of fairness, and mistrust of “supplier selection” can cause delays, objections, or refusals.
Claim staff find it much easier to appoint IVAA, as we remove this friction. We support the customer in sourcing options, include their preferred supplier, and ensure they can use their approved amount where they choose.
This approach results in far higher model adherence for insurers.
With IVAA, procurement pathways are followed far more often.
Customers engage earlier, suppliers provide clearer options, and most items can be sourced accurately.
This dramatically improves consistency across claim outcomes, seeing the majority procured successfully.
Once you approve a claim, IVAA is able to handle the majority of claims end-to-end.
Your team only becomes involved when a decision, approval, or complex review is required.
How suppliers are benchmarked.
Our recommendations are based entirely on proven performance.
Every customer is invited to provide feedback on each retailer they choose to use.
This feedback, combined with claims-performance metrics, is used to benchmark thousands of retailers across Customer Service, Product Satisfaction and Timeliness.
Purposefully designed to reinforce positive claim outcomes, and naturally highlight suppliers that consistently deliver excellent results.