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Digital tools that make it easier for your customers to describe items, upload documents and choose suppliers.
Giving you and your customers full visibility.
We don't sell items or take fees from suppliers.
Our focus is purely on helping your customers find a supplier to repair or replace what they’ve lost.
We help your customers have their items repaired or replaced fairly, efficiently, and with confidence. Customers can submit their claim online or work directly with our team of technical specialists, supported every step of the way by a dedicated case manager. We confirm what they had, find suppliers that can repair or replace the items, and oversee it through to completion.
Customers can list their items, upload documentation, and nominate their preferred retailer.
We source quotes from high-quality, benchmarked suppliers local to your customer, including your customer’s preferred retailer.
Make decisions easier and safer with quotes pre-screened by impartial technical specialists. A simple online view highlights the important details, with direct access to our team if you have any questions.
Once approved, your customers have flexible options: they can proceed with the quote you have approved, or use the approved amount with their own retailer.
Our team is available to assist your customers with any technical questions to ensure they can repair or replace their item.
We offer tailored solutions for a variety of contents items, from everyday household goods to bespoke, high value and specialised pieces.
Whether it’s organising repairs, sourcing replacements or processing salvage, we focus on sourcing settlement options for each item.
Insurers and retailers across Australia and New Zealand are using IVAA every day to support their customers and achieve stronger, measurable outcomes. These stories highlight the impact of our shared focus on fair, transparent and efficient claim resolution.
By focusing on a highly personalised and seamless experience, Tiffany & Co. help customers with care and precision.
They listened to feedback and focused on delivering customers more choice, transparency, and control when replacing their items.
Join the leading contents replacement solution connecting insurers,
retailers and customers across Australia and New Zealand.
Retailers Items Sourced Online Reviews
5k+ 1.3 million 4.9 out of 5 (500+)
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